Shipping and Billing Policy

Shipping Policy

Processing Time:

Watkins Candles & Soaps make every effort to ship orders out as quickly as possible. Due to COVID-19, the processing times may vary. Also, due to the current strain on shipping companies, there may be delays in shipping. Our commitment is to have the order processed and shipped within 3-5 business days of receiving your order. 

How will I know when my order has been shipped:

You will receive a tracking number via email used at checkout.

What if you need to modify the shipping address:

Please contact us to change your address within 24 hours of your order being placed. Email us at:

Cancellation Policy:

The order can be canceled within 24 hours from the initial purchase.

Billing Policy

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.